The customer is always right… except when buying a house

Florian and I are out there to purchase our very first house and the expertise has been fairly shocking. We discovered an amazing residence in Lane Cove and fell in love immediately (mistake #1) nonetheless the agent was every thing you’d count on on the subject of somebody in actual estate- an enormous fats LIAR!

Now, don’t get me unsuitable, my future brother-in-law is a superb actual property agent and he’s wonderful at his job, so let’s caveat this publish with that.

However, this man was a chunk of labor. I received’t title any names as a result of I’d hope if I used to be horrible at my job, somebody wouldn’t write a weblog about me.

So let’s return to the beginning…

We went to take a look at the place a couple of weeks again, and I don’t assume he realised Flo and I had been collectively as a result of he informed us two totally different costs. He informed me it was $750k to $770k and to Flo, he knowledgeable it was $700k-$750k, so unsure why I used to be quoted increased, possibly I appeared like I had extra money than Flo?

I texted him a fortnight after the primary viewing with a question- granted it wasn’t the brightest question- and he replied with the laughing emoji. No phrases, no name, simply 😂. Think of all of the instances you’ve needed to roll your eyes at a shopper or reply a ARE YOU SERIOUS?! to an e mail however have determined to stay skilled and well mannered and responded like an precise grownup and never a youngster.

Fast-forward to this week and we requested to return to the residence to test it out, to which he agreed to indicate us privately and we put our supply in on Tuesday afternoon. He mentioned he’d take it to the vendor and get again to us. Wednesday got here and went and we hadn’t heard again so, on Thursday, Florian started writing an e mail to observe up with him. I jumped onto the app to get his e mail deal with and to our shock, the property was modified to Sold!

He didn’t even get again to us, he didn’t textual content, ship an e mail or use a smoke sign to simply give us a heads up that we missed out.

Do individuals in actual property maybe overlook that whenever you’re looking to buy one thing that’s three-quarters of one million {dollars}, you must maybe respect the shopper?

I spoke to some buddies and these are simply among the anecdotes they shared from their expertise:

‘…Buying a property is such an thrilling time, however sadly, some brokers have the power to make you (and your cash) really feel nugatory. To them, it’s only a numbers sport!’

‘…Very disappointing! You’ll discover that actual property brokers are fairly ruthless. The agent we handled on this residence was extremely difficult as soon as our supply was accepted (i.e. lied about our rooftop entry and the variety of keys that will be supplied on settlement)’

‘…it’s truly horrible and realtors are all snakes. Never belief them as a result of they’ll betray you. We had been actually trusting at first however after the primary two instances we acquired burnt I went full Karen on them’

‘...The identical factor occurred to me on one… I acquired a notification from saying it had offered and previous mate didn’t even hassle to name. Real property brokers are the worst!! But a minimum of now you’re within the sport’

Maybe I’m quaint and am making use of my retail expertise out of context. I do know promoting a costume and a home usually are not the identical factor, I assume, however the identical rules apply although, proper? I labored in quite a lot of shops all through uni from Myer to Lorna Jane and I used to be at all times informed to respect the shopper and make them comfortable.

Perhaps when turning into an actual property agent that notion is flipped on its head they usually observe a extra deal with ’em imply, preserve ’em eager mentality. But imply interprets to ship laughing emojis, interrupting you whenever you’re speaking and never bothering sufficient to name or textual content us that our supply had been rejected.

Well, Mr Real Estate agent, we’re nonetheless out there for an residence, and if we come throughout your title subsequent to a property, we can be able to play a little bit dirtier!

-tgfs x

PS. We love you Ryan!

Source link